Query related to

Complaint Data

Data for the month ending - Mar 2024

Sr. No. Received from Pending at the end of last month Received Resolved* Total Pending# Pending complaints > 3months Average Resolution time^ (in days)
Grand Total

Trend of monthly disposal of complaints

Sr. No. Month Carried forward from previous month Received Resolved* Pending#
1 April 2023
2 May 2023
3 June 2023
4 July 2023
5 August 2023
6 September 2023
7 October 2023
8 November 2023
9 December 2023
10 January 2024
11 February 2024
12 March 2024
Grand Total

Trend of annual disposal of complaints

Year Carried forward from previous annual Received Resolved** Pending##
2021-2022 0 0 0 0
Grand Total 0 0 0 0

  • Inclusive of complaints of previous year resolved in the current month/year.
  • Inclusive of compliants pending as on the last day of the year.
  • Average resolution time is the some total of the time taken to resolve each complaint in days, in the current month divided by total number of complaints resolved in the current month.
  • Data is updated on or before 7th at every month. It gets verified every quarter by an independent auditor.

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